1. GENERAL TERMS
1.1 Products & Services
• Digital Patterns (PDF format)
• Ready-to-Ship Amigurumi
• Custom Amigurumi Design Service
1.2 Business Information
• Company Name: Bluegumis
• Location: France
• Contact: vania@bluegumisbyblue.com
2. ORDERING & PAYMENT
2.1 Digital Patterns
• Instant download available after payment
• No refunds on digital products once downloaded
2.2 Ready-to-Ship Items
• Stock items ship within 1-3 business days
• Payment must be completed before shipping
• Prices are listed in EUR (€)
2.3 Custom Orders
• 40€ non-refundable booking fee required
• Final price calculated after consultation
• Balance payment required before shipping
• Payment methods: Bank transfer (International), Bank transfer/PayPal (EU)
3. SHIPPING POLICY
3.1 Processing Times
• Digital Patterns: Immediate access
• Ready-to-Ship: 1-3 business days
• Custom Orders: 2-3 weeks production + shipping
3.2 Shipping Methods
• Tracked shipping for all physical items
• International shipping available
• Buyer responsible for customs fees
4. RETURN POLICY
4.1 Digital Products
• No returns or refunds on digital patterns
• Support provided for pattern questions
4.2 Physical Products
• No returns on custom orders
• Ready-to-Ship items: Contact within 7 days
• Item must be unused and in original condition
• Buyer pays return shipping
5. COPYRIGHT & INTELLECTUAL PROPERTY
5.1 Digital Patterns
• For personal use only
• Selling finished items is permitted
• Pattern sharing/reselling is prohibited
• Pattern modification is prohibited
5.2 Images & Content
• All photos and content are property of Bluegumis
• Sharing without permission is prohibited
6. PRODUCT USE
6.1 Safety Notice
• Products are collectibles unless specified
• Not suitable for children
• Contains small parts
6.2 Care Instructions
• Spot clean only
• Keep away from direct sunlight
• Handle with care
7. PRIVACY POLICY
• Customer information used only for order processing
• No data sharing with third parties
• Secure payment processing
• Email used only for order communications
8. DISCLAIMER
• Colors may vary slightly from photos
• Each handmade item is unique
• Size may vary slightly (1-2 cm)
• Not responsible for postal delays
9. CHANGES TO TERMS
• Terms may be updated without notice
• Current version available on website
• Continued use implies acceptance
Need help?
Contact us at vania@bluegumisbyblue.com. for questions related to refunds and returns.